Frequently Asked Questions
We understand that you may have questions about our practice and the services we offer. Below you can find the answers to the questions we are most frequently asked. If you cannot find the answer to your question, please reach out to us at (574) 251-1200 and our staff will be more than happy to help. Importantly, we encourage you to always ask any and all questions you have so we can build a transparent and trusting relationship.
Are You Accepting New Patients?
Yes! We would love to see new patients of all ages in our office, from babies to seniors. Give us a call today at (574) 251-1200 and we would be happy to set up an appointment.
How Do I Make an Office or Telehealth Appointment?
What is Your Policy on High-Risk Medicine?
While receiving treatment at Primary Care Partners of South Bend, some patients may be prescribed medications that put them at a higher risk for complications due to side effects, potential drug interactions, and possible dependence or abuse. We have implemented a policy regarding these types of medications for the safety of the patient and our practice. For our full policy, click here.
Do you Accept Walk-Ins without Appointments?
We understand that when you unexpectedly fall sick or injured, you want to get better quickly. For this reason, we do accept walk-in appointments for existing patients for some conditions. For a full list of the conditions we treat for walk-in appointments, click here.
What is Your Stance on Vaccines?
At Primary Care Partners of South Bend, we understand the recent skepticism surrounding vaccines. However, we can assure you that vaccines are a safe and effective way to protect yourself, family, and community. While every medical procedure has risks, we feel that the benefits of vaccines strongly outweigh the risks of contracting one of the diseases from which they protect. To read our full policy on pediatric vaccinations, click here.
While we respect every parent’s decision on whether to choose or refuse vaccines, we do not feel professionally comfortable caring for newborns through teenagers that will not be receiving the state-required vaccines.
What Should I Bring to My Appointment?
We want the check-in process to be quick and easy for both patients and staff at every appointment. To each appointment, we ask that you bring
- A picture ID
- Your Insurance Cards
- Physician referral forms (if applicable)
- A list of your current prescriptions and frequency of which you take them
- Your medical and surgical history information (including x-rays, MRI and CAT scans, etc.)
To save time, we encourage you to fill out your new patient forms before coming into the office. Please do not sign the forms until you come to your appointment.
What Insurance Do You Accept?
- Aetna/Coventry/First Health/Mailhandlers/Cofinity
- Community Health Alliance
- IU Health
- IN Medicaid
- Medicare/RR Medicare
- MHS (Hoosier Healthwise, Healthy IN Plan, Hoosier Care Connect, Ambetter, Allwell)
- Select Health/Cigna/Sagamore/Meritain/St. Joseph/PHP
How Do I Pay My Bill?
We accept all major credit cards (Visa, MasterCard, Discover Card, and American Express), checks, and cash. Your copay at the time of service and any additional fees (e.g. labs) can via our Payment Portal. Or by mailing payment to us at:
As a general rule, we would like to see anyone ages 4-21 and adults over 64 for a check-up every year. Adults ages 22-64 should receive check-ups every 2-3 years. Notably, children under the age of 4 need more frequent appointments. For more information regarding infant and toddler visits, click here. Additionally, if you have a chronic condition, you may need to be seen more regularly as well.
What Hospitals are you Affiliated with?
Primary Care Partners of South Bend is affiliated with the following hospitals